Good questions.
Helpful answers.
Getting started, finding your feet, or something not quite right? You’re in the right place.
Start here.
Install your plugin, connect your account and let Rufio learn your products.
Read the setup guide →Find a quick fix.
Help with the chat box, catalogue learning, voice input and downloads.
Browse common questions →Your account.
Find your customer download, subscription details and Rufio licence.
Open my account →A few familiar
questions.
Still need a hand?
Our team is an email away.
Ask Rufio does not appear
Check that the plugin and WooCommerce are active and your Rufio connection is complete. In Administrators only mode, you must be logged in as a WordPress administrator. Choose All customers for public access, save and refresh. Clear your site cache if needed.
Product learning is paused or not progressing
Check the Product learning section in Rufio → Dashboard and confirm the connection and subscription are active. Learning runs in batches and may pause at the indexing allowance. WordPress cron must run; your hosting provider can check it on a quiet site. Send us the displayed status if it remains stuck.
A product is missing or an answer is wrong
Check the item is published, visible and available, and that the requested options and price exist. Add clear product descriptions and specifications. New or edited products need background learning to refresh their phrases. Send us the exact question, answer and product link if the problem continues.
The microphone is not working
Make sure voice is enabled in Rufio Settings, your site uses HTTPS, and the browser has microphone permission. Check your device has an available microphone and no other app is blocking it. You can always type the same question instead.
My download is locked after signup
An account alone does not unlock the plugin. Downloads require verified payment and an active subscription. Sign in to the account used for checkout and refresh after confirmation. Contact us if the payment is confirmed but the download stays locked.
Can I use Rufio with Shopify?
The Shopify app is coming soon. The current installation guide and customer download are for WordPress with WooCommerce. Email us to discuss Shopify early access.
Do I need my own AI account?
No. Rufio manages the AI service. Connect your shop with the private Rufio licence supplied through your account; there is no separate AI provider setup for customers.
How do I enable spoken answers and basket actions?
Open Rufio Settings and enable the optional voice shopping, spoken answer and basket controls. Customers start with Talk to Rufio and confirm basket changes before they happen. These features are currently a WooCommerce beta; test on your devices before enabling publicly.
Let’s get you sorted.
Email your shop URL, account email, Rufio version and what you were trying to do. Include the exact question or error and a screenshot if helpful.
Please leave out passwords, private licences, payment details and secret keys.